Help request



A request for in-game help from a Game Master that is trackable via a ticket.

Valid Reasons for a Help Request
Here is a non-definitive, unofficial list of valid reasons for a help request:
 * A major bug, like a broken instance entrance or a hole in the world.
 * An exploit of some sort, like a PvP combat cheat, altering a game mechanic, or Gold Farmer macro.
 * A harassment event, like obvious racial or sexual harassment or threats of real world physical violence.
 * Other violations of the License Agreement.

How the ticket queue works
Hyphexte from Blizzard Europe, wrote in a ticket reply at 02.12.2010: Support is not limited per realm, all Game Masters work on a ticket queue from all English EU realms at once. In essence this means that there is a global queue for tickets in each localization (English, German, e.g.) and that tickets are serviced one by one (assuming it's a LIFO queue).