DxDiag

DxDiag is the DirectX Diagnostic tool.

It's the first thing a technical support representative will ask you to run on the WoW forums.

To run DxDiag:
 * Click on the Start menu.
 * On Windows XP, click Run....
 * Type dxdiag and hit Enter.
 * If it asks to check for digital certificates, click No because it doesn't matter.
 * Click Save all information.
 * Save the file on your desktop.

Sample DxDiag report
This is a report from a work laptop: -- System Information -- Time of this report: 10/28/2010, 12:34:40 Machine name: ... Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636) Language: English (Regional Setting: English) System Manufacturer: Dell Inc.       System Model: Latitude E4200 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06 Processor: Intel(R) Core(TM)2 Duo CPU    U9300  @ 1.20GHz (2 CPUs) Memory: 2000MB RAM Page File: 884MB used, 3007MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode DxDiag Notes DirectX Files Tab: No problems found. Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found. DirectX Debug Levels Direct3D:   0/4 (n/a) DirectDraw: 0/4 (retail) DirectInput: 0/5 (n/a) DirectMusic: 0/5 (n/a) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --- Display Devices ---        Card name: Mobile Intel(R) 4 Series Express Chipset Family Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 4 Series Express Chipset Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02771028&REV_07 Display Memory: 1024.0 MB     Current Mode: 1280 x 800 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: igxprd32.dll Driver Version: 6.14.0010.5029 (English) DDI Version: 9 (or higher) Driver Attributes: Final Retail Driver Date/Size: 2/26/2009 17:08:34, 57344 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: igxpmp32.sys Mini VDD Date: 2/26/2009 17:08:34, 6278560 bytes Device Identifier: {D7B78E66-6902-11CF-3D60-7D22A6C2CB35} Vendor ID: 0x8086 Device ID: 0x2A42 SubSys ID: 0x02771028 Revision ID: 0x0007 Revision ID: 0x0007 Video Accel: Deinterlace Caps: n/a Registry: OK     DDraw Status: Enabled D3D Status: Enabled AGP Status: Not Available DDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run - Sound Devices -            Description: IDT Audio Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_10280277&REV_1003 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: sthda.sys Driver Version: 5.10.6159.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 3/16/2009 21:57:30, 1545795 bytes Other Files: Driver Provider: IDT HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No    I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No                Registry: OK       Sound Test Result: Not run - Sound Capture Devices -            Description: IDT Audio Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: sthda.sys Driver Version: 5.10.6159.0000 (English) Driver Attributes: Final Retail Date and Size: 3/16/2009 21:57:30, 1545795 bytes Cap Flags: 0x0 Format Flags: 0x0 --- DirectMusic ---        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS DLS Version: 1.00.0016.0002 Acceleration: n/a Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port SRS Premium Sound, Software (Kernel Mode), Output, DLS, Internal Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Registry: OK     Test Result: Not run --- DirectInput Devices ---      Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Poll w/ Interrupt: No         Registry: OK --- USB Devices --- + USB Root Hub | Vendor/Product ID: 0x8086, 0x2939 | Matching Device ID: usb\root_hub | Service: usbhub | Driver: usbhub.sys, 4/14/2008 08:15:38, 59520 bytes | Driver: usbd.sys, 4/14/2008 08:00:00, 4736 bytes Gameport Devices PS/2 Devices + Standard 101/102-Key or Microsoft Natural PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | Driver: i8042prt.sys, 4/14/2008 08:48:02, 52480 bytes | Driver: kbdclass.sys, 4/14/2008 08:09:48, 24576 bytes | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | Driver: termdd.sys, 4/14/2008 13:43:22, 40840 bytes | Driver: kbdclass.sys, 4/14/2008 08:09:48, 24576 bytes | + Dell Touchpad | Matching Device ID: *pnp0f13 | Upper Filters: ApfiltrService | Service: i8042prt | Driver: i8042prt.sys, 4/14/2008 08:48:02, 52480 bytes | Driver: mouclass.sys, 4/14/2008 08:09:48, 23040 bytes | Driver: Apfiltr.sys, 2/22/2009 17:51:20, 170032 bytes | Driver: Vxdif.dll, 2/22/2009 17:51:42, 100546 bytes | Driver: Apoint.exe, 2/22/2009 17:51:24, 200704 bytes | Driver: ApntEx.exe, 2/22/2009 17:51:22, 49152 bytes | Driver: Apoint.dll, 2/22/2009 17:51:24, 1531904 bytes | Driver: Elprop.dll, 2/22/2009 17:51:32, 102400 bytes | Driver: EzAuto.dll, 2/22/2009 17:51:38, 57344 bytes | Driver: Uninstap.exe, 2/22/2009 17:51:42, 225280 bytes | Driver: ApInst.dll, 2/22/2009 17:51:20, 45056 bytes | Driver: hidfind.exe, 2/22/2009 17:51:40, 49250 bytes | Driver: ApMsgFwd.exe, 2/22/2009 17:51:22, 50472 bytes | Driver: ApMouCpl.dll, 2/22/2009 17:51:22, 696320 bytes | Driver: DellTPad.exe, 2/22/2009 17:51:30, 9244672 bytes | Driver: CirScrL.cur, 2/22/2009 17:51:24, 4286 bytes | Driver: CirScrR.cur, 2/22/2009 17:51:26, 4286 bytes | Driver: CirScrU.cur, 2/22/2009 17:51:26, 4286 bytes | Driver: CirScrD.cur, 2/22/2009 17:51:24, 4286 bytes | Driver: PadScrH.cur, 2/22/2009 17:51:26, 4286 bytes | Driver: PadScrV.cur, 2/22/2009 17:51:26, 4286 bytes | Driver: StkScr.cur, 2/22/2009 17:51:28, 4286 bytes | Driver: Zoom.cur, 2/22/2009 17:51:28, 4286 bytes | Driver: WdfCoInstaller01005.dll, 1/22/2009 11:16:14, 1419232 bytes | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD | Driver: termdd.sys, 4/14/2008 13:43:22, 40840 bytes | Driver: mouclass.sys, 4/14/2008 08:09:48, 23040 bytes DirectPlay Service Providers DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512) IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512) Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512) Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512) DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run DirectPlay Test Result: Not run Registry: OK --- DirectPlay Adapters --- DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 - --- DirectPlay Voice Codecs --- Voxware VR12 1.4kbit/s Voxware SC06 6.4kbit/s Voxware SC03 3.2kbit/s MS-PCM 64 kbit/s MS-ADPCM 32.8 kbit/s Microsoft GSM 6.10 13 kbit/s TrueSpeech(TM) 8.6 kbit/s - DirectPlay Lobbyable Apps - Disk & DVD/CD-ROM Drives Drive: C: Free Space: 9.0 GB Total Space: 60.9 GB File System: NTFS Model: SAMSUNG SSD Thin uSATA 6 -- System Devices --     Name: Intel(R) WiFi Link 5300 AGN Device ID: PCI\VEN_8086&DEV_4235&SUBSYS_11218086&REV_00\4&1CD20F91&0&00E1 Driver: n/a Name: Mobile Intel(R) 4 Series Express Chipset Family Device ID: PCI\VEN_8086&DEV_2A43&SUBSYS_02771028&REV_07\3&61AAA01&0&11 Driver: n/a Name: Mobile Intel(R) 4 Series Express Chipset Family Device ID: PCI\VEN_8086&DEV_2A42&SUBSYS_02771028&REV_07\3&61AAA01&0&10 Driver: C:\WINDOWS\system32\DRIVERS\igxpmp32.sys, 6.14.0010.5029 (English), 2/26/2009 17:08:34, 6278560 bytes Driver: C:\WINDOWS\system32\igxprd32.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:34, 57344 bytes Driver: C:\WINDOWS\system32\igxpgd32.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:34, 183808 bytes Driver: C:\WINDOWS\system32\igxpdv32.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:32, 2686368 bytes Driver: C:\WINDOWS\system32\igxpdx32.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:32, 3773440 bytes Driver: C:\WINDOWS\system32\igxpxk32.vp, 2/26/2009 17:08:34, 2096 bytes Driver: C:\WINDOWS\system32\igxpxs32.vp, 2/26/2009 17:08:34, 32416 bytes Driver: C:\WINDOWS\system32\igkrng500.bin, 2/26/2009 17:08:30, 982192 bytes Driver: C:\WINDOWS\system32\igcompkrng500.bin, 2/26/2009 17:08:18, 417344 bytes Driver: C:\WINDOWS\system32\hccutils.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:16, 93696 bytes Driver: C:\WINDOWS\system32\igfxsrvc.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:30, 51712 bytes Driver: C:\WINDOWS\system32\igfxsrvc.exe, 6.14.0010.5029 (English), 2/26/2009 17:08:30, 243712 bytes Driver: C:\WINDOWS\system32\igfxpph.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:20, 199168 bytes Driver: C:\WINDOWS\system32\igfxcpl.cpl, 6.14.0010.5029 (English), 2/26/2009 17:08:18, 119296 bytes Driver: C:\WINDOWS\system32\igfxcfg.exe, 6.14.0010.5029 (English), 2/26/2009 17:08:18, 645632 bytes Driver: C:\WINDOWS\system32\igfxdev.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:18, 205824 bytes Driver: C:\WINDOWS\system32\igfxdo.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:20, 130048 bytes Driver: C:\WINDOWS\system32\igfxtray.exe, 6.14.0010.5029 (English), 2/26/2009 17:08:30, 134656 bytes Driver: C:\WINDOWS\system32\hkcmd.exe, 6.14.0010.5029 (English), 2/26/2009 17:08:16, 166912 bytes Driver: C:\WINDOWS\system32\igfxress.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:24, 5702656 bytes Driver: C:\WINDOWS\system32\igfxpers.exe, 6.14.0010.5029 (English), 2/26/2009 17:08:20, 134656 bytes Driver: C:\WINDOWS\system32\igfxrara.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:22, 252416 bytes Driver: C:\WINDOWS\system32\igfxrchs.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:22, 178176 bytes Driver: C:\WINDOWS\system32\igfxrcht.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:22, 179712 bytes Driver: C:\WINDOWS\system32\igfxrdan.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:22, 280576 bytes Driver: C:\WINDOWS\system32\igfxrdeu.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:22, 303616 bytes Driver: C:\WINDOWS\system32\igfxrenu.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:24, 275968 bytes Driver: C:\WINDOWS\system32\igfxresp.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:24, 303104 bytes Driver: C:\WINDOWS\system32\igfxrfin.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:24, 281088 bytes Driver: C:\WINDOWS\system32\igfxrfra.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:26, 303104 bytes Driver: C:\WINDOWS\system32\igfxrheb.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:26, 249856 bytes Driver: C:\WINDOWS\system32\igfxrita.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:26, 304640 bytes Driver: C:\WINDOWS\system32\igfxrjpn.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:26, 206848 bytes Driver: C:\WINDOWS\system32\igfxrkor.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:26, 205312 bytes Driver: C:\WINDOWS\system32\igfxrnld.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:26, 299008 bytes Driver: C:\WINDOWS\system32\igfxrnor.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:26, 279552 bytes Driver: C:\WINDOWS\system32\igfxrplk.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:28, 287744 bytes Driver: C:\WINDOWS\system32\igfxrptb.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:28, 289280 bytes Driver: C:\WINDOWS\system32\igfxrptg.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:28, 294912 bytes Driver: C:\WINDOWS\system32\igfxrrus.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:28, 291328 bytes Driver: C:\WINDOWS\system32\igfxrsky.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:28, 282624 bytes Driver: C:\WINDOWS\system32\igfxrslv.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:28, 277504 bytes Driver: C:\WINDOWS\system32\igfxrsve.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:28, 282624 bytes Driver: C:\WINDOWS\system32\igfxrtha.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:30, 262656 bytes Driver: C:\WINDOWS\system32\igfxrcsy.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:22, 282624 bytes Driver: C:\WINDOWS\system32\igfxrell.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:22, 310784 bytes Driver: C:\WINDOWS\system32\igfxrhun.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:26, 288256 bytes Driver: C:\WINDOWS\system32\igfxrtrk.lrc, 6.14.0010.5029 (English), 2/26/2009 17:08:30, 279040 bytes Driver: C:\WINDOWS\system32\igfxext.exe, 6.14.0010.5029 (English), 2/26/2009 17:08:20, 165888 bytes Driver: C:\WINDOWS\system32\igfxexps.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:20, 23552 bytes Driver: C:\WINDOWS\system32\ig4icd32.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:18, 4112384 bytes Driver: C:\WINDOWS\system32\ig4dev32.dll, 6.14.0010.5029 (English), 2/26/2009 17:08:16, 2600960 bytes Driver: C:\WINDOWS\system32\igfxCoIn_v5029.dll, 1.01.0016.0000 (English), 2/26/2009 17:08:32, 155648 bytes Name: Mobile Intel(R) 45 Express Chipset Series Processor to DRAM Controller - 2A40 Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_00000000&REV_07\3&61AAA01&0&00 Driver: n/a Name: Intel(R) ICH9 Family PCI Express Root Port 4 - 2946 Device ID: PCI\VEN_8086&DEV_2946&SUBSYS_00000000&REV_03\3&61AAA01&0&E3 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/14/2008 08:06:46, 68224 bytes Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942 Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_00000000&REV_03\3&61AAA01&0&E1 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/14/2008 08:06:46, 68224 bytes Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940 Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_00000000&REV_03\3&61AAA01&0&E0 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/14/2008 08:06:46, 68224 bytes Name: Microsoft UAA Bus Driver for High Definition Audio Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02771028&REV_03\3&61AAA01&0&D8 Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013 (English), 4/14/2008 08:00:00, 144384 bytes Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_02771028&REV_03\3&61AAA01&0&D7 Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/14/2008 08:00:00, 30208 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5551 (English), 2/27/2008 12:02:34, 144128 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 13:42:10, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:38, 59520 bytes Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/14/2008 08:00:00, 7168 bytes Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_02771028&REV_03\3&61AAA01&0&EF Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/14/2008 08:00:00, 30208 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5551 (English), 2/27/2008 12:02:34, 144128 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 13:42:10, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:38, 59520 bytes Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/14/2008 08:00:00, 7168 bytes Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939 Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_02771028&REV_03\3&61AAA01&0&D2 Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:36, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5551 (English), 2/27/2008 12:02:34, 144128 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 13:42:10, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:38, 59520 bytes Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938 Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_02771028&REV_03\3&61AAA01&0&D1 Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:36, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5551 (English), 2/27/2008 12:02:34, 144128 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 13:42:10, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:38, 59520 bytes Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937 Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_02771028&REV_03\3&61AAA01&0&D0 Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:36, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5551 (English), 2/27/2008 12:02:34, 144128 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 13:42:10, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:38, 59520 bytes Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936 Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_02771028&REV_03\3&61AAA01&0&EA Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:36, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5551 (English), 2/27/2008 12:02:34, 144128 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 13:42:10, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:38, 59520 bytes Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935 Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_02771028&REV_03\3&61AAA01&0&E9 Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:36, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5551 (English), 2/27/2008 12:02:34, 144128 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 13:42:10, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:38, 59520 bytes Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934 Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_02771028&REV_03\3&61AAA01&0&E8 Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:36, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5551 (English), 2/27/2008 12:02:34, 144128 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 13:42:10, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 08:15:38, 59520 bytes Name: Intel(R) ICH9 Family SMBus Controller - 2930 Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02771028&REV_03\3&61AAA01&0&FB Driver: n/a Name: Intel(R) ICH9M-E LPC Interface Controller - 2917 Device ID: PCI\VEN_8086&DEV_2917&SUBSYS_00000000&REV_03\3&61AAA01&0&F8 Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/14/2008 08:06:42, 37248 bytes Name: Intel(R) ICH8M-E/ICH9M-E SATA RAID Controller Device ID: PCI\VEN_8086&DEV_282A&SUBSYS_02771028&REV_03\3&61AAA01&0&FA Driver: C:\WINDOWS\system32\DRIVERS\iaStor.sys, 8.07.0000.1007 (English), 1/7/2009 18:23:20, 328728 bytes Name: Intel(R) 82801 PCI Bridge - 2448 Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_00000000&REV_93\3&61AAA01&0&F0 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/14/2008 08:06:46, 68224 bytes Name: Intel(R) 82567LM Gigabit Network Connection Device ID: PCI\VEN_8086&DEV_10F5&SUBSYS_02771028&REV_03\3&61AAA01&0&C8 Driver: C:\WINDOWS\system32\DRIVERS\e1y5132.sys, 9.50.0014.0002 (English), 2/22/2009 18:59:26, 244368 bytes Driver: C:\WINDOWS\system32\e1y5132.din, 2/22/2009 18:59:24, 2900 bytes Driver: C:\WINDOWS\system32\NicCo2.dll, 1.02.0000.0000 (English), 2/22/2009 18:59:26, 28272 bytes Driver: C:\WINDOWS\system32\NicInstE.dll, 9.09.0000.0000 (English), 2/22/2009 18:59:26, 56440 bytes Driver: C:\WINDOWS\system32\e1000msg.dll, 9.08.0000.0000 (English), 2/22/2009 18:59:24, 121440 bytes Name: Ricoh SD/MMC Host Controller Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_02771028&REV_12\4&A85581B&0&0AF0 Driver: C:\WINDOWS\system32\DRIVERS\rimmptsk.sys, 6.10.0001.0000 (Japanese), 4/3/2009 00:25:50, 48128 bytes Name: OHCI Compliant IEEE 1394 Host Controller Device ID: PCI\VEN_1180&DEV_0832&SUBSYS_02771028&REV_05\4&A85581B&0&08F0 Driver: C:\WINDOWS\system32\DRIVERS\ohci1394.sys, 5.01.2600.5512 (English), 4/14/2008 08:16:20, 61696 bytes Driver: C:\WINDOWS\system32\DRIVERS\1394bus.sys, 5.01.2600.5689 (English), 10/3/2008 07:12:00, 53504 bytes Driver: C:\WINDOWS\system32\DRIVERS\nic1394.sys, 5.01.2600.5512 (English), 4/14/2008 08:00:00, 61824 bytes Driver: C:\WINDOWS\system32\DRIVERS\arp1394.sys, 5.01.2600.5512 (English), 4/14/2008 08:00:00, 60800 bytes Driver: C:\WINDOWS\system32\DRIVERS\enum1394.sys, 5.01.2600.0000 (English), 8/17/2001 21:46:40, 6400 bytes Name: SDA Standard Compliant SD Host Controller Device ID: PCI\VEN_1180&DEV_0822&SUBSYS_02771028&REV_22\4&A85581B&0&09F0 Driver: C:\WINDOWS\system32\DRIVERS\sdbus.sys, 6.00.4069.5512 (English), 4/14/2008 08:00:00, 79232 bytes

The rest of the report isn't needed for troubleshooting.

Troubleshooting notes
The important bits are generally near the top:

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636) System Manufacturer: Dell Inc.       System Model: Latitude E4200                                             <--- if this says XPS 630i, you're screwed Processor: Intel(R) Core(TM)2 Duo CPU    U9300  @ 1.20GHz (2 CPUs)   <--- can't play WoW on this Memory: 2000MB RAM                            <--- you need 1GB of RAM to not have a frame rate of seconds per frame DirectX Version: DirectX 9.0c (4.09.0000.0904)                             <--- this needs to be 9.0c for XP --- Display Devices ---        Card name: Mobile Intel(R) 4 Series Express Chipset Family   <--- Intel video, needs fixedfunction set to 1 Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 4 Series Express Chipset Family Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02771028&REV_07 Display Memory: 1024.0 MB     Current Mode: 1280 x 800 (32 bit) (60Hz)                        <--- odd refresh rates in here can cause issues, 60 is normal Driver Name: igxprd32.dll Driver Version: 6.14.0010.5029 (English) Driver Date/Size: 2/26/2009 17:08:34, 57344 bytes Mini VDD: igxpmp32.sys Mini VDD Date: 2/26/2009 17:08:34, 6278560 bytes