User:Solocommand/Technical Support Templates

DirectX Diagnostics
[b]To do this under Windows XP:[/b] Click on Start, then click on Run. Type in DXDIAG, then press enter. Once it's done loading, click on Save All Information. Open the saved document, then copy and paste the information in your next reply. Please make sure to include the first sections on System Information, Display, and Sound.

[b]To do this under Windows Vista or Windows 7[/b] Click on Start (or the Windows Logo on the lower left hand corner of your screen), then type in dxdiag in the search field, and press enter. Once it's done loading, click on Save All Information. Open the saved document, then copy and paste the information in your next reply. Please make sure to include the first sections on System Information, Display, and Sound.

Unsupported Chipset
The CHIPSET chipset is no longer supported by Blizzard. If this is a desktop machine, you will need to look at upgrading to a newer video card in order to continue playing. If this is a laptop, an upgrade of your entire system will most likely be required.

Note that the system requirements for patch 4.x and beyond have changed. You can view the list of supported/unsupported video cards and system requirements from the links below. Try updating your video card drivers. If that does not work, open the Config.WTF file located in your World of Warcraft\WTF\ folder, you can add the line [pre]SET fixedFunction 1[/pre] to force your graphics card to use its lowest possible settings. If that does not work, upgrading your video card is your only remaining option.

[b]Supported Video Cards:[/b] http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21085&categoryId=3720&rhtml=y

[b]System Requirements for World of Warcraft:[/b] http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21054

Disk Cleanup Wizard
[b]To access the Disk Cleanup Wizard, try any of the following:[/b]
 * Click Start, and then click Run. In the Open box, type cleanmgr, and then click OK.
 * Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
 * In Windows Explorer or My Computer, right-click the disk in which you want to free up space, click Properties, click the General tab, and then click Disk Cleanup.

BSOD Errors
If you see repeated BSOD errors, we will need to know the details displayed in order to diagnose the issue. If this starts happening repeatedly, please turn off the automatic reboot and write down the information displayed.

[b]To disable automatic reboots:[/b] When your computer reboots, press the F8 key repeatedly. A list of options for starting windows should come up. Select the option that says Disable Automatic Reboots, and then select the Start Windows Normally option.

After you have written down the BSOD information, press and hold the power button to turn off your computer, then turn it back on.