Basic account security


 * Contacting Blizzard

Game Master Department: The Game Master Department is most likely the department that you are most familiar with. They can assist in minor issues such as accidentally deleting an item or needing your character to be moved or to investigate an account if it has been compromised and can lock it. Functions: Assist players who are having loot problems, users who are stuck, item issues, hacks, bots, harassment, etc. A complete list of available fields can be found by click the red "?" in-game and selecting each field.

Methods of contact: There are two ways to contact the Game Master department concerning most of your in-game issues. First method: you can use the red "?" in-game, which is called a petition, and will open up a document that a Game Master will look at and be able to speak with you. If you're offline, they will email you concerning your issues. Second method: You can email them at (wowgm@blizzard.com). This is an email to the Game Master's Department. If you wish to contact them using this email, make sure you're using your account registered email address.

Primary Game Master Support Page(s): (http://www.blizzard.com/support/wowgm/) and the Customer Service Forum: (http://forums.worldofwarcraft.com/board.ht...mId=11112&sid=1)

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Primary support page(s): http://www.blizzard.com/support/wowbilling/

- Account Administration: The Account Administration is primarily used for users who have had a hacked account and their account has been locked. It can also be used to appeal bans. Functions: Assisting users with locked accounts and appeals to bans/actions taken against the account.

Methods of Contact: There are two ways to contact Account Administration. You can email them at (wowaccountadmin@blizzard.com) using the registered email address of your account that has been banned or locked. The second method is using the email form (http://www.blizzard.com/support/wowbilling/?id=eSupport000). You must use the registered email address of the account that has been banned or locked in order to receive help.

Primary Support Page(s): (http://www.blizzard.com/support/wowaa/) - Technical Support: Technical support deals with issues such as being unable to connect to the server or having a graphics problem. Functions: Able to assist users who are having any sort of client side issues. (Too numerous to list)

Methods of Contact: There are four ways to contact the Technical Support Department. You can email them at (wowtech@blizzard.com). You can fill out the email webform at (http://www.blizzard.com/support/wow/?id=eSupport000)